Frequently Asked Questions FAQ Kat's Jewelry & Gems

Find answers here to the most frequently asked questions we receive from our customers and site visitors. We are always glad to answer questions. If you can’t find the answer you need on this page, please use our contact page and send us your question(s). We will get back to you as soon as possible.

 

For Orders placed for delivery in the United States

Orders placed Monday through Friday (excluding holidays) will normally be processed and shipped with 2-7 days once credit card authorization and verification has cleared.  Orders placed Saturday and Sundays will be processed within three (3) days if credit card authorizations have cleared.  For overnight shipments or two-day shipping methods, orders must be placed by 12 PM EST or merchandise will not ship the same business day.  Orders placed on Saturday or Sunday for overnight or two-day shipping methods, the order(s) will ship the next business day (excluding holidays).

Shipping Charges are non-refundable

All orders are shipped via United States Postal Service.

APO/FPO/DPO Military Addresses
PLEASE NOTE:  All shipments to APO, FPO, and DPO addresses are sent USPS Parcel Select.  Military handling and shipping time may take up to 45 days.

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Katherine would love to design a special jewelry creation as your signature dream jewelry.  If you are interested in having her create something special just for you, please call her at 502-444-1510 and she will go over the details of the process.

All special order designs are not returnable and pre-payment for the design is required before the design process begins.

Please do not hesitate to call or email designs@katsjewelrygems.com if you have questions.  We look forward to bringing your dream creation to life!

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We have a 30-day money back return or exchange policy.

Love it or Return or Exchange your item(s) within thirty (30) days of the date on the invoice receipt.

We want you to be thrilled and love your jewelry design purchase(s), or please feel free to return or exchange it for any reason. 

Should you decide to return an item(s), you must:

1.  Call or email us with Return Product Authorization Request in the subject line to get a Return Product Number (RPA) for our processing purposes.  The phone number to call for your RPA is 502-444-1510.  The email is designs@katsjewelrygems.com;
2.  Item(s) must be returned in its “new” or “original” pre-shipped undamaged state;
3.  Include a copy of the original invoice;
4.  Include the RETURN FORM in the package;
5.  The RPA number must be marked clearly on the outside of the package.  If the pre-authorized RPA number is NOT marked on the box, the package will be returned to sender at sender’s expense.  No packages will be accepted that do not have the RPA number on the package. NO EXCEPTIONS;
6.  The package must arrive in our office no later than 30 days from receiving your RPA.

Also, please be sure to insure your return package. We cannot be responsible for return packages that do not arrive at our office that you did not insure. Shipping and insurance charges are not refundable.

If you requested a refund, it will be credited to your original form of payment normally with ten (10) days of receipt of the merchandise.

If you return an item(s) for replacement of the identical item(s) and we have the identical item(s) in stock, or can design another one, you should receive the replacement normally within 1-3 weeks. Shipping timeframes do vary, depending on your location.  If we are not able to replace the exact item(s), we will contact you to ask if you would like another item(s) to exchange for the returned item(s), or to receive a refund.  

Most of our handmade jewelry designs are one-of-a-kind only, however, we can occasionally create another one similar, dependent on the gemstone and/or pearls we have available.

If you receive a damaged or broken item(s), please let us know by phone 502-314-8307 as soon as you realize the problem, but you must call to inform us within ten (10) days of the invoice date.  We will gladly replace the item(s) if it is available, exchange it for another design of your choosing, or you can request a refund.

Most of our jewelry designs are handmade and we are proud of the loving care that every handmade jewelry design is made with.

Please NOTE:  The color of the gemstones and pearls may vary slightly depending on the when the lot was purchased.  We try very hard to show the true colors of our gems and pearl photos, however, your computer or phone or tablet color may be slightly different.  If you purchase a one-only design, you will receive that exact one in the photo.  If you are purchasing a duplicate of the design, gemstones and pearls are natural and we cannot control slight differentiations in the color or striation.   

   

Category: Return Policy

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A portion of all profits from Kat’s Jewelry & Gems is donated to help people with Parkinson’s and their families through the Parkinson’s Initiative for Giving program at Parkinson Partners – https://parkinsonpartners.com/

The Parkinson’s Initiative for Giving program at Parkinson Partners, LLC is not a nonprofit.  Donations cannot be taken off of your taxes.

Please go to parkinsonpartners.com to read more about the mission of the organization and how they are helping the Parkinson’s disease individuals and their families.

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